Anyone who has experience with eCommerce and merchant services can attest to just how much of a headache customer chargebacks can be. Not only do the bank fees add up, they can negatively affect your business’ ability to access credit and create hostile interactions between you and your customers. In this article, we will delineate methods through which you can minimize the number of chargebacks your company receives.
It’s important to understand that chargebacks exist for a good reason: They protect consumers from fraudulent charges. The best way to approach the issue is to employ the best practices on your part.
First of all, you should perform your due diligence to protect your customers from online fraud and minimize your own liability. Merchant safeguards such as Card Verification Codes and Address Verification Systems are applied at checkout to help ensure that the purchaser is who they claim to be. These systems are always provided to Florida Merchant Services customers and go a long way to prevent fraudulent charges.
Secondly, your card billing descriptor should provide your customers with as much information as possible. One of the most common reasons customers chargeback is that they do not recognize the charge on their bank statements. Your card billing descriptor should include your company name and as much information as possible about what was purchased. Fortunately, this is something that Florida Merchant Services can set up for your business and reduce customer confusion.
Finally, providing superior customer service on your end is one of the most effective ways to minimize chargebacks. Your company should offer easy return and refund policies and prioritize expeditious responses to customer inquiries. When your customers know that your business is responsive and sympathetic to their concerns, they are much less likely to resort to a chargeback out of frustration. Not only does this save you bank fees and a potential merchant account freeze, it also helps strengthen your company’s reputation as one that cares about its customers.
The world of merchant services can be difficult to navigate, and best practices are not always self-evident. Florida Merchant Services makes the success of your business our priority and is here for you with any questions you might have. Get in touch today and let’s get to work for you!
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